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Privacy Policy

Last updated: September 2026

1. Introduction

Homi ("we," "our," or "us") operates the Homi mobile application and the Homi website, a real estate platform that connects property seekers with realtors through video tours. This Privacy Policy describes how we collect, use, and protect your information when you use either one.

2. Information We Collect

We collect information you provide and information generated by your use of the app and the website:

  • Personal information: Email address, name, profile photo, and optionally phone number when you create an account or update your profile.
  • Property information: If you are a realtor, we store property listings you create, including videos, photos, addresses, prices, and other listing details.
  • Location data: With your permission, we may collect precise location to show you properties in your area and improve search results.
  • Device information: Device type, operating system, and app version to support functionality and troubleshooting.
  • Website form submissions: If you ask us to film your building, we collect the email address and any other details you enter on that form, so we can contact you about Homi. We also still hold the details of people who joined our waitlist while we ran one; there is no longer a waitlist to join. You can ask us to delete any of these at any time by emailing us.
  • Safety and moderation records: If you report a listing or a user, we store the report and the account it came from. If you block someone, we store that you have blocked them so we can keep their content out of your feed.

3. How We Use Your Information

We use your information to:

  • Provide and maintain the app (property feed, listings, inquiries, notifications).
  • Authenticate your account and manage sign-in (including Apple Sign-In and Google Sign-In).
  • Show you relevant properties based on location and preferences.
  • Enable communication between users and realtors (e.g., inquiries and messages).
  • Send push notifications about inquiries, updates, and account activity.
  • Improve our service, fix issues, and analyze usage.

4. Third-Party Services

We use the following third-party services that may process your data:

  • Firebase (Google Cloud): Authentication, Firestore database, Cloud Storage, and Cloud Functions. Data is stored and processed per Google's privacy practices.
  • Google Sign-In: To sign you in with your Google account. Subject to Google's Privacy Policy.
  • Apple Sign-In: To sign you in with your Apple ID. Subject to Apple's Privacy Policy.
  • Google Maps / Places: For address search and location-related features when you grant permission.
  • Expo Notifications: To deliver push notifications.

5. Data Sharing

We do not sell your personal information. We may share data only:

  • With other users as part of app functionality (e.g., your profile and listings to other users, inquiry messages to realtors).
  • With service providers (e.g., Firebase, Expo) that help us operate the app, under strict confidentiality.
  • When required by law or to protect rights, safety, or property.

6. Data Retention

We keep your information for as long as your account is open. When you delete your account, we delete your profile, your listings and their videos, your saved properties, and your inquiry history. Some records are kept longer where we have to: safety and moderation records (reports and blocks) are retained for up to 12 months so that a banned user cannot simply return, and we keep whatever a law, a tax rule, or an active legal claim requires us to keep, for as long as it requires. "Film my building" form submissions, and the waitlist entries we still hold from when we ran one, are kept until you ask us to remove them.

7. Data Security

We use industry-standard measures to protect your data, including encryption in transit (HTTPS) and secure authentication. Data is stored in Firebase with access controls. No method of transmission or storage is 100% secure; we encourage strong passwords and careful use of your account.

8. Your Rights and Choices

You can:

  • Access and update your profile and preferences in the app.
  • Delete your account and associated data directly in the app (Profile → Edit Profile → Delete Account), or by contacting us at support@itshomi.com. Deletion is permanent and will remove your profile, listings, and inquiry history.
  • Disable location or notification permissions in your device settings.
  • Opt out of non-essential communications by adjusting app or device settings.
  • Ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing support@itshomi.com. We do not sell personal information and we do not share it for cross-context behavioural advertising.

9. Children's Privacy

Homi is not directed to children under 13, and you must be at least 13 to create an account. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, contact us at support@itshomi.com and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. For material changes, we may notify you in the app or by email. Continued use of the app after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: support@itshomi.com