Support

Homi is a real estate app that lets you discover properties through video tours. Below are common questions and how to get help.

Getting Help

Frequently Asked Questions

• How do I create an account? Open the app and sign up with email, or use Apple Sign-In or Google Sign-In.
• I'm a realtor. How do I post a property? Sign up, complete your profile, select "Realtor" as your role, then use the Post tab to add a property with a video and details.
• How do I save or inquire about a property? Open a property and use Save or the inquiry/contact option to message the realtor.
• I forgot my password. On the login screen, use "Forgot Password" and follow the email instructions.
• How do I delete my account or my data? Go to your Profile → Edit Profile → Delete Account. You can also email us at support@itshomi.com with your account email and we will process your request.
• How do I report a listing or a user? Open the listing or the user's profile and use the report control. Reports come straight to us; we review every one and aim to act within 24 hours, removing content and the accounts behind it. You can also email support@itshomi.com.
• How do I block someone? From their profile or one of their listings, choose Block. Their listings disappear from your feed and they can no longer contact you. Blocked accounts live under Profile → Edit Profile → Blocked List, where you can unblock at any time.
• I think a listing discriminated against me. Report it in the app or email support@itshomi.com. Homi abides by the federal Fair Housing Act and the New York State and City Human Rights Laws — see the Fair Housing section of our Terms of Service. You may also complain to HUD or, in New York City, the NYC Commission on Human Rights.

Legal & Privacy

For more information about how we handle your data, please review our Privacy Policy. You can also view our Terms of Service.